At The Navy Chattel House, we take pride in the quality of our products and aim to ensure your satisfaction. Please review our exchange guidelines below:

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1. Eligibility for Exchange

• We offer exchanges based on availability and the nature of the item being exchanged.

• Selected products, such as socks and other intimate items, are exempt from exchanges for hygiene reasons.

• Items must be unused, unworn, and in original packaging with all tags attached unless the item is defective or incorrect due to an error on our part.

 

2. Timeframe for Exchanges

• All exchange requests must be made within 3 days of your purchase.

 

3. How to Exchange

• Exchanges are facilitated in-store only at The Navy Chattel House Haymans Market.

• We do not offer shipping, delivery, or pick-up services for exchanges unless the item received was defective or incorrect due to our error.

 

4. Important Notes

• Exchange is subject to product availability.

• If an exchange is not possible, we may offer a store credit at our discretion.

• Items purchased on sale or at a promotional discount are final sale and not eligible for exchange.

 

5. Defective or Incorrect Items

• If you received a defective or incorrect item, please contact us at thenavychattelhouse@gmail.com within 3 days of receipt. We will arrange a replacement or refund at no additional cost to you.